Handles the 80% of support requests you get every week — order statuses, password resets, returns, "where do I find…" — across email, chat and help desk. Escalates the rest to the right human with full context, and leaves every customer feeling looked after.
Most of what a human agent does in a working day is the same forty things answered slightly differently. The worker resolves those on first contact, keeps humans free for the hard ones, and writes back in a tone your customers don't flinch at.
Pulled live from Shopify, Stripe, or your internal tooling.
Returns, refunds, delivery, subscription changes. Cited from your own docs.
Walks people through, end to end, with screenshots if useful.
Tags tickets, sets priority, routes to the right human team.
Hands over with a summary, sentiment read, and suggested reply.
Flags the top five questions your docs don't answer well.
Discounts above 10%, exceptions to terms, refunds over £500 — all escalate automatically.
Every answer links to the doc or ticket it pulled from, so you can verify without re-reading.
Tone classifier spots distress or legal language — brings a human in inside 60 seconds.
Edit any reply. The change feeds back into tone and policy models within 24 hours.
Our average client sees resolution times drop 6× while CSAT holds or improves. The worker doesn't replace your support lead — it gives them back the mornings they used to spend on "where's my order".
Median, round the clock, every channel.
Tickets closed without a human picking them up.
90-day rolling, across all clients.
We set the worker up on a staging channel, point it at your docs, and run it alongside your team for two weeks. You keep everything it learned whether you sign or not.